Scottish and Southern Energy are the leaders of the pack when it comes to customer happiness, according to Consumer Focus’ latest quarterly energy complaints table. 5 of the UK’s big six energy suppliers saw a decrease in complaints over this period. Only EDF saw a rise (19%) in the number of complaints they were receiving. However EDF are sure this is mainly due to their implementation of a new billing system.
These results will almost certainly be viewed as a much needed win for SSE given the tough year they’ve had, and there’s no getting away from the fact it is a big win, after all SSE essentially have the happiest customers in the energy industry.
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